Men’s Liberty Return Policy
We encourage you to try at least a week’s worth of product before initiating a return.
You may have heard that it takes 21 days to form a new habit. Real life experience would tell most of us that it actually takes a MINIMUM of 21 days, but on average between 60 to 90 days for it to feel natural. So, for most people, 3 months is a much more effective and realistic timeframe to incorporate a new behavior into your life. Give our nurses a call before you call it quits and see if we can help you give this a try (M-F 9am-5pm) at 1-800-920-9363.
The return policy varies by the distributor that you get your Men’s Liberty product through. Please contact your distributor with any questions.
Byram Health (877-902-9726)
CCS Medical (1-800-722-2604)
Liberator Medical (800-924-1835)
ABC Medical (866-897-8588)
If your product was shipped through American Medical Distribution please contact customer service to initiate a return within 20 days of receiving the product. We will accept returns of any unopened, unexpired and undamaged units of Men’s Liberty product in the original polybag packaging. We encourage you to try at least a week’s worth of product before returning the remaining portion.
All returns must be authorized by Men’s Liberty prior to receipt. A return authorization must be requested within 20 days of receiving the product. Authorizations are valid for 30 days. Return authorizations (RMAs) may be requested by calling Customer Service (M-F 9am-5pmEST) at 1-800-814-3174. Unauthorized returns may be destroyed or subject to additional charges without a credit being issued to a customer.
Website & Cash Orders
Cash orders for less than a 30-day’s supply of Men’s Liberty and all accessory products are not eligible for return. Cash orders over a 30-day’s supply can be returned but will be subject to a 20% re-stocking fee plus the cost of shipping. All sales of TheraWorx are final. Due to the personal intended use of TheraWorx, BioDerm will not accept returns of this item.
Defective product, properly noted damaged product and returns that are the result of an error may be returned at Men’s Liberty’s expense and for a full credit, subject to the other provisions of this policy. Return authorizations for defective product (RMAs) may be requested by calling Customer Service (M-F 9am-5pmEST) at 1-800-814-3174 or calling our nurse support line (M-F 9am-5pm) at 1-800-920-9363.
For more information on any of our distribution partners, check out the bios and links below:
A national leader in disposable medical supply delivery since 1968. Byram provides quality supplies, services and support, specializing in diabetes supplies, ostomy supplies, wound care supplies, Urology supplies, incontinence supplies and enteral nutrition products.
American Medical Distribution (AMD)
A Medicare contracted supplier committed to full compliance with all federal and state regulations. AMD’s staff of highly specialized insurance specialists helps you understand your insurance coverage of the products, handle all direct insurance billing and ensure little or no cost to you.
Provider of quality home medical supplies and services to patients with chronic conditions throughout the United States. By working closely with healthcare professionals and healthcare organizations CCS ensures the seamless coordination and efficient delivery of critical medical supplies directly to patient’s doorsteps. CCS Medical is a leader in the industry and is recognized as the most-recommended provider by healthcare professionals.
First and only provider of Urological supplies and other medical products committed to the financial and practical support of adaptive sports. ABC Medical offers an unmatched combination of products, education, service and outreach to help our customers live healthier more active lives.