Return Policy
Men's Liberty Return Policy
We encourage you to try at least a week’s worth of product before initiating a return.
You may have heard that it takes 21 days to form a new habit. Real-life experience would tell most of us that it actually takes a MINIMUM of 21 days, but on average between 60 to 90 days for it to feel natural. So, for most people, 3 months is a much more effective and realistic timeframe to incorporate new behavior into your life. Give our Medical Product Specialists a call before you call it quits and see if we can help you give this a try (M-F 9 am-5 pm) at 1-888-920-9363
The return policy varies by the distributor which you get your Men’s Liberty product through. Please contact your distributor with any questions.
Wound Care Resources (888-287-9797)
Byram Health (877-902-9726)
EdgePark (1-800-321-0591)
Website & Cash Orders
Products purchased for cash or on our website are not eligible for return. All sales for cash or through the website are final.
Defective Product
Defective products properly noted damaged products, and returns that are the result of an error may be returned at Men’s Liberty’s expense and for a full credit, subject to the other provisions of this policy. Return authorizations for defective products (RMAs) may be requested by calling Customer Service (M-F 9 am-5pm EST) at 1-866-251-4420 or calling our Product Support Line (M-F 9 am-5 pm) at: 1-888-920-9363
For more information on any of our distribution partners, check out the bios and links below:
Domestic Distributors
WCR
Wound Care Resources™ staff of highly specialized insurance specialists has been helping patients since 2006. They will help you understand your insurance coverage of the products, handle all direct insurance billing, and ensure little or no cost to you.
Byram
A national leader in disposable medical supply delivery since 1968. Byram provides quality supplies, services and support, specializing in diabetes supplies, ostomy supplies, wound care supplies, Urology supplies, incontinence supplies and enteral nutrition products.
Edgepark
Edgepark is the leading provider of supplies direct to home, committed to caring and providing solutions that make it easy for customers to choose and receive the products they need to live their best lives. The company helps keep life simple — from product awareness and order status to insurance coverage details — serving as an advocate through the complexities of healthcare. For over 90 years, customers have trusted Edgepark to deliver supplies easily, urgently, and accurately.
